In the event you need to file a claim due to a damaged/lost shipment, you can watch this video to learn how https://youtu.be/RxmhGizNvCA

The steps to follow are:

  1. Find the label you need to file a claim on in Labels.
  2. Clicking it opens a side window. Click on the “clipboard” icon.
  3. Enter the reason for the claim, the value, and any background information.
  4. Then, send an email to shipping@eliteworks.com (copy support@shippinghaus.com) and include pictures, invoices proving value, tracking etc. The more the information, the better.