It’s a good idea to purchase insurance when using our shipping simply because we’ve negotiated some of the best rates available, and with an easy process to boot.

If you are a customer using an integration from an e-commerce platform such as 451, Storefront or OrderCloud, you will see your package value populated into the Insurance/Reference 2 field when shipping – to purchase insurance leave this value intact. To refuse insurance on this shipment, delete this value.

If you are not using an integration, please enter the insured value into the Reference 2 or Reference 6 fields. Note that Reference 2 will appear on the shipping label, however Reference 6 will not.

Please note that this is the ONLY way to obtain insurance through the shipping platform, any fields marked as “Carrier Insured Value” will not result in coverage for your shipment!

That is all you need to do to ensure your shipment is covered with third-party insurance.

If you have a claim, an email should be sent to ops@staarscs.com

In the email please provide the following:

  • Reasons for the claim and pictures
  • Valuation verification via a commercial invoice or bill of sale

Failure to provide this may result in denial

Average claim resolution is 2 to 4 weeks.

If you have any questions or need help, please email support@shippinghaus.com