Shipping FAQs2022-06-14T19:12:33+00:00
Why was Shipping Haus built?2022-06-14T22:16:19+00:00

Built by Shippers, For Shippers; with Shipping Haus, we were/are customer number one. We built a platform that we as a print/promo industry shipper would want to use. We’re carrying that mindset with us as we continue to innovate and improve the platform based on the need for these industries.

How long does it take to get set up on Shipping Haus?2022-06-14T22:17:11+00:00

The technology can be set up in a day or two.

What are the typical savings for a company?2022-06-14T22:19:12+00:00

Savings can range for many of our customers, but we have seen savings of up to 40%.  There is also a HUGE process improvement that saves hours a week!!

What is a shipping dashboard?2020-04-13T20:17:10+00:00

Shipping Haus enables you to be more productive and efficient than ever before. The shipping dashboard is designed to process shipments with speed and accuracy, while also allowing you to have control over all the steps in the shipping process. Within the shipment dashboard in Shipping Haus you can:

  • Select To/From Addresses
  • Specify freight class and other information
  • Add accessorial with ease
  • Rate shop or choose your carrier
  • Schedule your pick-up date & time
  • Confirm or save later
  • 3rd party shipping management
When you say DISTRIBUTOR 3rd party – what does that mean?2020-04-15T17:20:42+00:00

At Shipping Haus, we know having great shipping rates doesn’t mean you can use them when shipping a 3rd party through a supplier. We SOLVED that problem and added the ability to have all of your 3rd party shipments in your facility or directly to your customers be brought into your shipping dashboard. You no longer have to wait weeks to get the invoice from the carrier to invoice your customer.

Shipping Haus’s solution will electronically go and get your shipment details from the carrier’s website once it has been picked up by the carrier. The information that gets pushed into your dashboard will be all the details of that shipment (tracking, number of boxes, weight, etc.), along with the list price for that shipment compared with your negotiated price that you will be charged from the carrier.

When you say MANUFACTURER 3rd party – what does that mean?2020-04-15T17:20:26+00:00

At Shipping Haus, we know that manufacturers need to manage the 3rd party shipping on behalf of its customers. Our solution allows you to attach your customer’s 3rd party account to their profile, which means you never have to think twice about managing the process. You can also have your customer receive an email notification once the shipment has gone out.

Most suppliers have lost revenue from 3rd party shipping. With Shipping Haus, suppliers now can recapture lost revenue. With our 3rd party solution, you will have the ability to run a report on your cost for that same shipment (with mark up) to your customer for them to compare your rates with theirs. We have seen upwards of 55% of the suppliers regain the shipping volume with our marketplace rate.

How do I sign up?2022-06-14T22:30:43+00:00

Go to START HERE and you can sign up for a demo of the system or go straight to onboarding!

When will I be billed for the shipping technology and the shipping charges?2021-03-28T14:56:42+00:00

For the technology, you have 2 options:  monthly or annually.  Your choice.  For the shipping charges, you credit card will be charged on a weekly basis.

Can I ship to a PO Box?2021-03-19T16:46:20+00:00

Yes!  But, there are some limitations on the carriers.  When shipping to a PO box, you would just enter the address as normal. It is important to note that only USPS, FedEx Smart Post, and UPS Mail Innovations are the only carriers that are able to deliver to PO Boxes.

How do I change my credit card?2021-04-13T16:50:05+00:00

Please email support@shippinghaus.com and let us know you need to change your card on file, and we will help you.

How do I log into the shipping technology?2021-06-10T20:37:35+00:00
I forgot my password to the shipping technology, how do I change it?2021-03-28T14:54:35+00:00

Go to https://www.freightpop.com/ and in the upper right hand corner click login.  Then in the lower right corner, click on “Forgot Password”.  From there you will be asked to enter your FreightPop email, hit enter and you will get a “password reset” email in your inbox.

Can I buy insurance for my shipments?2022-06-14T22:40:45+00:00

Yes! This can be done inside of shipping technology when processing a shipment.  Go HERE to learn how.  

How do I file a claim on a damaged shipment?2022-06-14T22:41:51+00:00
If a you have a claim, claims are to be filed at operations@staarlogistics.com
     Provide:
     A) Reasons for the claim and pictures
     B) Valuation verification via a commercial invoice or bill of sale
Claim status is updated inside of FreightPOP.
Average claim resolution is 2 to 4 weeks.
How do I pre-pay my USPS?2021-03-19T16:45:22+00:00

You don’t have to! Like the express carrier charges, you will be billed on a weekly basis. Simplified!

What kind of printer do I need?2021-03-19T19:12:58+00:00

Zebra Printers are recommended. Set printers up by clicking your stores logo in the upper left hand corner.

How do I print a shipping label?2021-03-19T16:58:30+00:00

Be sure that your computer is connected to the printer that is associated with FreightPop.  After you have gone through the process of entering in the specific information, click SHIP.  Then click the green button on the top of your screen that says PRINT SHIPPING LABELS/BOL.  Bingo!

What does my invoice look like?2021-04-27T15:03:57+00:00

Your invoice will be itemized with your monthly technology investment (unless you paid annually) and an itemized listing of your shipments.

I am having troubles with my printer. Help!2021-06-23T16:32:36+00:00

CLICK HERE to get some printer troubleshooting tips.  It doesn’t have all the answers, but might have the answer you are looking for!

How do I process a shipment?2022-06-14T22:46:12+00:00

Please go HERE and you can watch a video on how to process a shipment.

Can I require a signature for receipt of a shipment?2021-06-10T20:03:13+00:00

Yes!  The images below show you were to “check the box” in order to make this happen.

Just below shipment details, look for Accessorial Services and click Add.

 

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