Here is the process for insurance coverage:
Insurance amount flows from Four51/Sitecore platform into Reference Field #2 (Insurance).  If it is not there, please enter.  If you do not want insurance, delete the value.
That is all you need to do to ensure your shipment is covered with insurance.
If a store has a claim, claims are to be filed at ops@staarscs.com
     Provide:
     A) Reasons for the claim and pictures
     B) Valuation verification via a commercial invoice or bill of sale
Claim status is updated inside of FreightPOP.
Average claim resolution is 2 to 4 weeks.
If you have any questions or need help, please email support@shippinghaus.com