FAQ2021-03-18T15:54:06+00:00
Why was Shipping Haus built?2026-02-19T13:17:25+00:00

Built by Shippers, For Shippers; with Shipping Haus. We built a platform that we as a print/promo industry shipper would want to use. We’re carrying that mindset with us as we continue to innovate and improve the platform based on the need for these industries. The great result was we found traction in all kinds of industries.

How long does it take to get set up on Shipping Haus?2024-11-18T20:36:25+00:00

Your account can be set up in under 15 minutes!

What are the typical savings for a company?2022-06-14T22:19:12+00:00

Savings can range for many of our customers, but we have seen savings of up to 40%.  There is also a HUGE process improvement that saves hours a week!!

What is a shipping dashboard?2026-02-19T13:18:28+00:00

Shipping Haus enables you to be more productive and efficient than ever before. The shipping dashboard is designed to process shipments with speed and accuracy, while also allowing you to have control over all the steps in the shipping process. Within the shipment dashboard in Shipping Haus you can:

  • Track all your shipments in one place
  • Easily create a “one off” label
  • Rate shop and choose your carrier
  • Schedule your pick-up date & time
  • If you have any claims, view the progress in one place
  • 3rd party shipping management
  • Import commonly used shipping addresses
  • Integrate your sales channels, Amazon, WooComm, etc.
  • Much more….
When you say DISTRIBUTOR 3rd party – what does that mean?2020-04-15T17:20:42+00:00

At Shipping Haus, we know having great shipping rates doesn’t mean you can use them when shipping a 3rd party through a supplier. We SOLVED that problem and added the ability to have all of your 3rd party shipments in your facility or directly to your customers be brought into your shipping dashboard. You no longer have to wait weeks to get the invoice from the carrier to invoice your customer.

Shipping Haus’s solution will electronically go and get your shipment details from the carrier’s website once it has been picked up by the carrier. The information that gets pushed into your dashboard will be all the details of that shipment (tracking, number of boxes, weight, etc.), along with the list price for that shipment compared with your negotiated price that you will be charged from the carrier.

When you say MANUFACTURER 3rd party – what does that mean?2020-04-15T17:20:26+00:00

At Shipping Haus, we know that manufacturers need to manage the 3rd party shipping on behalf of its customers. Our solution allows you to attach your customer’s 3rd party account to their profile, which means you never have to think twice about managing the process. You can also have your customer receive an email notification once the shipment has gone out.

Most suppliers have lost revenue from 3rd party shipping. With Shipping Haus, suppliers now can recapture lost revenue. With our 3rd party solution, you will have the ability to run a report on your cost for that same shipment (with mark up) to your customer for them to compare your rates with theirs. We have seen upwards of 55% of the suppliers regain the shipping volume with our marketplace rate.

How do I file a claim for a damaged/lost shipment?2026-03-05T14:52:24+00:00

In the event you need to file a claim due to a damaged/lost shipment, you can watch this video to learn how https://youtu.be/RxmhGizNvCA

The steps to follow are:

  1. Find the label you need to file a claim on in Labels.
  2. Clicking it opens a side window. Click on the “clipboard” icon.
  3. Enter the reason for the claim, the value, and any background information.
  4. Then, send an email to shipping@eliteworks.com (copy support@shippinghaus.com) and include pictures, invoices proving value, tracking etc. The more the information, the better.
What is a Label Link and how does it work?2026-03-05T14:52:46+00:00

Label Link is Shipping Haus’s solution for those that want to give someone a link to a label that will prepopulate the Ship From and the Ship To information. It is password protected. This will work great for distributors that need a supplier to send products to customers on their behalf. You will no longer need to expose your shipping account number to potential fraud. Also, Shipping Haus is the ONLY company that you can ship via 3rd party with USPS.

If I am a distributor, can I do 3rd party shipping?2026-03-05T14:53:10+00:00

Yes! We have developed a way for you to provide a supplier with a link that is password protected. Only the supplier can use it. All the supplier will need to do is enter the dims and weight and choose the carrier. Shipping Haus is the ONLY company that will allow you to ship 3rd party via USPS. The cost of the label will come out of your wallet and once it is shipped, you will see the tracking information in your account.

How will I be billed for the shipping labels?2026-03-05T14:53:30+00:00

Shipping Haus works on a wallet system. You can do ACH or credit card. There is a 3% fee for using a credit card.

Is there a subscription fee to use the technology?2026-03-05T14:53:48+00:00

No. There are no subscription fees and no shipping minimums.

What kind of printer should I use?2026-03-05T14:54:05+00:00

We recommend Zebra, but really most thermal label printers will work best.

If I need to ship to Canada, where do I put the customs information?2026-03-05T14:54:32+00:00

When you are filling out the label information, there is a section called Item Details. This is where you put the customs information. If you want the shipment Delivered Duties Paid (DDP) you would go to Extra Services and toggle on Deliver Duties Paid. Watch this video: https://www.youtube.com/watch?v=fmx_kD4UY8E

How do I set up my account?2026-03-05T14:54:49+00:00

Once your account is approved, you will receive a PDF that will walk you through the steps. You can also go here to watch a video: https://shippinghaus.com/account-set-up/

Can I create a return label?2026-03-05T14:55:13+00:00

When processing a label, on the top, right under Reference, you will see a toggle for Return. This will switch your address to the receiver address and you will fill in the sender information and enter the dims/weights from the original shipment. Here is a video to help you with this: https://www.youtube.com/watch?v=xgAgwXo6kjY

If I am a supplier/manufacturer, can I do 3rd party shipping?2026-03-05T14:55:36+00:00

Yes. Best to show you via a video. Check this out: https://www.youtube.com/watch?v=bXuzdx6-p1c

Can I do batch shipping?2026-03-05T14:55:58+00:00

Yes! Shipping Haus will allow you to upload a spreadsheet of items going to multiple different locations. You will be able to to choose the carrier based on cost. Here is a video to show you what the process looks like: https://www.youtube.com/watch?v=ymqk7BW08ok

Can I add sub users to my account?2026-03-05T14:56:18+00:00

Yes, you can add sub-users to your account. You can make them an Admin, and be able to see and do everything you can, or you can make them Basic users where they can really only process labels and track shipments.

I have a UPS & FedEx account. Can I add it to Shipping Haus so I can compare my rates?2026-03-05T14:56:45+00:00

YES! In fact, we encourage it. You can add your UPS account under Settings. If you want to add a FedEx account, we will need to do that. Just send us the account number and the billing address and we will add it. Allow up to 2 days for this. Here is a video to show you how to add the UPS account: https://www.youtube.com/watch?v=4wbe9rcwsks

Can I connect my shopping cart to Shipping Haus?2026-03-05T14:57:12+00:00

Absolutely. We currently have several options. In your account, go to the left hand menu and go to Order Settings -> Integrations. Then click on the orange icon + Integration. You will see a list of what we have native to the tech right now. If you don’t see it, just send an email to support@shippinghaus.com and we will see what we can do.

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