In the event you need to file a claim due to a damaged/lost shipment, you can watch this video to learn how https://youtu.be/RxmhGizNvCA
The steps to follow are:
- Find the label you need to file a claim on in Labels.
- Clicking it opens a side window. Click on the “clipboard” icon.
- Enter the reason for the claim, the value, and any background information.
- Then, send an email to shipping@eliteworks.com (copy support@shippinghaus.com) and include pictures, invoices proving value, tracking etc. The more the information, the better.
Label Link is Shipping Haus’s solution for those that want to give someone a link to a label that will prepopulate the Ship From and the Ship To information. It is password protected. This will work great for distributors that need a supplier to send products to customers on their behalf. You will no longer need to expose your shipping account number to potential fraud. Also, Shipping Haus is the ONLY company that you can ship via 3rd party with USPS.
Yes! We have developed a way for you to provide a supplier with a link that is password protected. Only the supplier can use it. All the supplier will need to do is enter the dims and weight and choose the carrier. Shipping Haus is the ONLY company that will allow you to ship 3rd party via USPS. The cost of the label will come out of your wallet and once it is shipped, you will see the tracking information in your account.
Shipping Haus works on a wallet system. You can do ACH or credit card. There is a 3% fee for using a credit card.
No. There are no subscription fees and no shipping minimums.
We recommend Zebra, but really most thermal label printers will work best.
When you are filling out the label information, there is a section called Item Details. This is where you put the customs information. If you want the shipment Delivered Duties Paid (DDP) you would go to Extra Services and toggle on Deliver Duties Paid. Watch this video: https://www.youtube.com/watch?v=fmx_kD4UY8E
Once your account is approved, you will receive a PDF that will walk you through the steps. You can also go here to watch a video: https://shippinghaus.com/account-set-up/
When processing a label, on the top, right under Reference, you will see a toggle for Return. This will switch your address to the receiver address and you will fill in the sender information and enter the dims/weights from the original shipment. Here is a video to help you with this: https://www.youtube.com/watch?v=xgAgwXo6kjY
Yes. Best to show you via a video. Check this out: https://www.youtube.com/watch?v=bXuzdx6-p1c
Yes! Shipping Haus will allow you to upload a spreadsheet of items going to multiple different locations. You will be able to to choose the carrier based on cost. Here is a video to show you what the process looks like: https://www.youtube.com/watch?v=ymqk7BW08ok
Yes, you can add sub-users to your account. You can make them an Admin, and be able to see and do everything you can, or you can make them Basic users where they can really only process labels and track shipments.
YES! In fact, we encourage it. You can add your UPS account under Settings. If you want to add a FedEx account, we will need to do that. Just send us the account number and the billing address and we will add it. Allow up to 2 days for this. Here is a video to show you how to add the UPS account: https://www.youtube.com/watch?v=4wbe9rcwsks
Absolutely. We currently have several options. In your account, go to the left hand menu and go to Order Settings -> Integrations. Then click on the orange icon + Integration. You will see a list of what we have native to the tech right now. If you don’t see it, just send an email to support@shippinghaus.com and we will see what we can do.